Rental policies

Clients are responsible for all rental equipment from the time of delivery until pickup. Any lost, stolen, excessively dirty, or damaged items may result in repair or replacement charges.

Outdoor installations are completed at the client's own risk.

Dream Theme Event Rentals reserves the right to refuse or modify outdoor installations if weather conditions could damage rental equipment or create unsafe working conditions, including heavy rain, strong winds, thunderstorms, extreme heat, and snow or ice.

Whenever possible, we will work with you to move the setup indoors or adjust the design.

The booking retainer is non-refundable.

If a cancellation occurs after the booking has been confirmed, payments made beyond the retainer may be refunded depending on the notice provided and whether materials have already been purchased.

We understand plans can change.

If you need to reschedule, we'll gladly transfer your booking to a new available date with sufficient notice. Rescheduling is subject to availability.